Senior Account Manager, Mid-Market at Culture Amp

Sales, Sydney sydney sales
Posted 11 days ago

The Opportunity at Culture Amp

Culture Amp is looking for an exceptional Senior Account Manager (Mid-Market expansion) to join us on our mission to enable as many companies as possible to be #culturefirst through accessible people analytics. If you are deeply curious and passionate about people and culture, at heart, you're what we call a #peoplegeek !

We find ourselves in a pretty unique position where we are now doubling down our efforts in attracting more of our customers towards our performance tool so that they can start to “connect the dots” between their Engagement and Performance data.

If you’re a salesperson who is deeply curious and incredibly passionate about people and culture and wants to work in a business that will allow you to try new things, drive behavioural change and impact positive return on investment, come and join us as we take the next step in fuelling our rocket ship and changing the world of work.

Working within our high performing, APAC Account Management team, you will have the autonomy to try new things, work on projects and play a significant part in driving the adoption of new products to our current customer base.

You will:

  • Own an expansion (cross-sell + up-sell) quota for our current customer base targeted at the Mid-Market/Commercial level in the APAC region
  • Identify opportunities to expand revenue from current customers through understanding long-term strategic Business and People goals. There will be a mix of relationship management initiatives and outbound prospecting too
  • Work closely with our Customer Success practice to lead on touch points with Customers during the subscription year
  • Work with the core Renewal Team to handle sometimes-complex renewal processes
  • Be able to confidently present our full product suite to existing customers to own up-sell and cross-sell of the Culture Amp platform
  • Contribute to the Account Manager Playbook to iterate and create the process for account growth

You have:

  • 3+ years of experience and a proven track record of success in a SMB and/or Mid-Market sales (closing) role
  • Experience forecasting and managing a robust pipeline of opportunities
  • Experience working effectively with cross-functional teams and all levels of management (internally and externally)
  • Ability to manage a high number of accounts/opportunities while maintaining focus on goals
  • Strong presentation and communication skills
  • Bonus points: Hands-on experience in selling either a performance software or HRIS tool to a variety of organisations within the Asia-pacific region

After 3 months, you will...

  • Be able to confidently present our full product suite to existing customers to own upsell and cross-sell
  • Partner with the Customer Success and Retention Managers on the Customer Journey from the time a client commits to work with us to renewal
  • Articulate and update clients on product offerings
  • Develop a pipeline of opportunities in your assigned Book of Business