Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans through smart technology and outstanding customer service. Our proprietary technology delivers award-winning automotive, renewable energy and personal loans to help creditworthy borrowers bring their big ideas to life.

We are a dynamic and innovative business that is growing strongly. By continuing to deliver better customer value and experience we are taking market share from incumbent players in the personal lending, renewable energy and automotive finance markets.

We are a fast moving and ambitious organisation that seeks to bring in smart and capable people who can take ownership of their role to help the business continue to grow and thrive. We have approximately 200 people based in Australia and are a small enough organisation that everyone can make a difference but we have very big ambitions that our passionate team are working to deliver.

Plenti is a founder led organisation and is now listed on the ASX with annual revenue of >$150 million. We are on a mission to be Australia’s best lender!

What's the role?
 
Plenti has been able to get where it is today because of an absolute focus on the customer. We are dedicated to this key philosophy and are the highest rated Financial Services product on ProductReview, with over 2700 reviews.
 
As a Customer Support Specialist, you will be on the frontline chatting to our customers all things Plenti. You’ll be taking inbound calls and replying to our customers email enquires and finding the best solution to their problem.
 
You will also:
 
• Display a high degree of empathy and professionalism while assisting our customers.
• Become an expert in all things Plenti and use this information to enhance our customers experience.
• Ensure compliance with any regulatory requirements and Plenti best practice guidelines.
• Be a collegiate member of the team, helping out where possible and supporting your team mates.
 
This would be a great role for a smart, customer focused person who has hundreds of responses to "tell me about a time when you went above and beyond for a customer" - and who relishes in telling every story. No call centre experience is necessary so the perfect role to kick start your career in finance.
 
There’s no weekend or late night hours just 8:30am – 5pm Monday to Friday so you can balance work and life. And with our other Operations team based in Adelaide there’s a multitude of career development opportunities to grow your career as we grow. 

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and rewards.

If being in a dynamic industry as part of a market-leading fintech sounds like you, then come help us positively reshape Australia’s financial eco-system. Our start-up culture fosters innovation, entrepreneurship, leadership and your career progression. We have a purpose our people believe in, and genuine values that come from deep within our business.