SaaS Customer Support Agent at Neto

Full-Time, Support, Australia, Queensland support full-time
Posted 1 years ago

We’re Maropost, Canada’s 4th fastest growing tech company as named by Profit 500Our Software as a Service Marketing Cloud technology provides organisations with a single platform to connect with customers via marketing automation, mass and transactional email, social media, mobile messaging, landing pages, and ecommerce. 

Our platform is used and trusted by thousands of brands worldwide to maximise their revenue. Our unified ecommerce platform empowers thousands of B2B and multi-channel ecommerce businesses, big and small, to achieve more. From online stores, POS terminals and marketplace connections, to inventory, order management and shipping, our all-in-one platform connects it all. 

We’re on a mission to build the most technically advanced marketing & ecommerce platform in the world coupled with unsurpassed customer service and support. 

The Opportunity: 

We are seeking a highly motivated and customer-focused individual to join our SaaS Support Team as a SaaS Support Agent. The ideal candidate will have a passion for delivering exceptional customer service and a desire to continuously improve their technical skills. 

What You'll be Responsible For: 

As a SaaS Support Agent, you will be responsible for providing technical support to our clients, resolving issues, and ensuring their satisfaction with our products. 

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 
  • Troubleshoot and resolve technical issues related to our SaaS products. 
  • Document customer interactions and resolutions in our CRM. 
  • Provide product training and support to customers as needed. 
  • Continuously expand and improve knowledge of our products and services. 

What You'll Bring to Maropost: 

  • Proven experience in a Customer Support role. 
  • Excellent verbal and written communication skills. 
  • Ability to work in a fast-paced, high-pressure environment. 
  • Strong problem-solving skills and attention to detail. 
  • Knowledge of SaaS products and technologies. 
  • Familiarity with CRM software and ticketing systems. 

What’s In It for You?  

  • Competitive remuneration package on offer.  
  • Growth and Career Development potential. 
  • Entry into an international brand that is growing in the Australian marketplace.  
  • Grow your entrepreneurial dreams with a free Maropost Commerce Cloud store.  
  • Fast paced & dynamic working environment.  
  • Beautiful A-Grade office in the heart of Maroochydore (Sunshine Coast).  

Equal Employment Opportunist  

Maropost is deeply committed to promoting diversity, advancing equity, and fostering a culture of inclusion. Therefore, we invite applications from marginalised and equity-seeking groups. Individuals seeking employment at Maropost are considered without regards to race, colour, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.