The role

At FrankieOne, we believe that our success is directly tied to the value our customers derive from our product. We demonstrate FrankieOne’s flexibility by designing and delivering the right experiences for our customers, their teams, and the individuals within.

You’ll be supporting the sales team's product positioning, evaluating customer environments and defining application requirements, performing product demonstrations, and winning the confidence of customer prospects.

You’ll also conduct detailed technical discovery workshops and assess cultural, structural, security, and business functions while translating these findings for a foundational Frankie solution built for scale and flexibility. This design will include details on the customer portal workspaces, integration to partners, user management, authentication, and settings required to ensure there are no technical barriers to user adoption of FrankieOne. You will be responsible for advising on integration implementations, including key production systems from the Frankie API to recommended KYC, AML, and other 3rd party providers to meet customer needs. In this role, you'll be strategically advising customers on how best to implement FrankieOne’s single APIs and Developer tool kits.

As a start-up, you’ll also have direct and significant input into shaping “the FrankieOne way”. We’ll look to you to identify ways to make onboarding for FrankieOne customers even easier. This may include better documentation or even making suggestions in the way FrankieOne works at an integration level. You’ll be constantly comparing our onboarding experience against best practices and looking for ways of enhancing FrankieOne.

As a solution consultant / sales engineer, you are a pivotal team member working hand in hand with both the Sales team and Customer Success services team. You will engage with our largest and most strategic customers to assess and craft the technical rollout and launch plan for Frankie from our earliest interactions.

Your ticket to success:

Be an advocate. For Frankie, for the product, for our people, and for our values.

Technical Expertise and Know How

• You have technical product capability expertise and positioning.
• You quickly grasp technical client requirements and articulate a matching solution architecture in writing (including RFI/RFP)
• You work with sales, customer, and product teams to design and develop winning solutions, input into product development, and improve implementation
• You provide product, systems, and technical training to new and existing employees on an as-needed basis
• In a secure setup of the customer’s Frankie environment based on IT, governance, and technical requirements; the sales teams to qualify prospects based on technical feasibility.

Strong Communication.

• You support customer-facing workshops and perform demonstrations over web conference or in live meetings.
• You build trust and confidence of colleagues and client prospects as an expert technical resource.
• You present detailed technical information and benefits of Frankie’s platform to a wide array of customers, including a line of business managers, developers, technical architects, and executives. However you do this in a way which is easy to understand (even for non-technical folks)
• You monitor sales progress with CRM tools ensuring that progress is easily tracked to key stakeholders

In a previous life you have:

• Excellent people skills and enjoy working with customers closely, demonstrated by 5+ years of previous development, consulting, professional services or sales engineering experience
• Hands-on proficiency with swagger/open APIs
• Outstanding written and verbal communication skills, with the ability to go a mile deep with technical customer resources or to explain the most basic capabilities to a business user.
• Excellent presentation skills for communicating both business oriented solutions and advanced technical concepts
• Experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations
• Past experience working directly with Sales and Success teams, Consultants, and System Integrators
• Bachelor's Degree in Computer Science, Software Engineering, Business or similar fiel