At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

• 1,000,000+ members across multiple countries
• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About the role

We’re looking for an Onboarding Manager to own and lead the design and delivery of Sonder’s onboarding experience.

This role is responsible for ensuring customers achieve early value, strong activation, and a confident transition into ongoing Customer Success. While the primary focus is on larger enterprise customers with 3,000+ employees, this role also influences onboarding effectiveness across all customer segments.

You’ll work closely with Sales, Customer Success, Product, Engineering, and Support to deliver onboarding programs that are structured, scalable, and outcome-driven.

What You’ll Be Doing

Onboarding design and delivery

• Lead end-to-end onboarding programs that drive customer value, activation, and adoption of the Sonder platform.
• Translate customer needs into clear onboarding plans that align to their operating environment.
• Deliver education sessions, workshops, and onboarding programs for a range of customer stakeholders, from delivery teams through to senior leaders.
  
  

Program execution and project management

• Own and manage onboarding projects across customers of varying size and complexity, including enterprise and government customers.
• Oversee technical onboarding requirements including integrations, data setup, and governance processes.
• Ensure onboarding programs are delivered on time, with clear accountability and proactive risk management.
  
  

Stakeholder engagement

• Build trusted relationships with external stakeholders across clients in P&C, Safety, HR, and executive leadership.
• Partner closely with internal teams including Sales, Customer Success, Product, Engineering, and Support to ensure a seamless customer experience.
• Support pre-sales conversations where required, helping customers understand the onboarding journey and setting clear expectations early.
  
  

Measurement and continuous improvement

• Track onboarding performance using agreed success measures such as delivery efficiency, activation and adoption, customer satisfaction, and contribution to retention and growth outcomes.
• Use data and feedback to continuously improve onboarding programs, assets, and ways of working.
• Develop reusable onboarding assets and scalable approaches that support consistency and efficiency as Sonder grows.
  
  

What We’re Looking For

Experience

• 5+ years’ experience in onboarding, customer success, implementation, or a similar customer-facing role.
• Experience onboarding enterprise or complex customers, ideally in a SaaS or technology-enabled environment.
• Proven ability to manage multiple onboarding or implementation projects concurrently.
• Experience working with technical setups such as integrations, SSO, and data management.
• Exposure to HR, wellbeing, safety, or regulated environments is helpful but not essential.
  
  

Skills and approach

• Strong project management and organisational skills.
• Confident engaging and presenting to stakeholders at all levels, both in person and online.
• Comfortable working with data to assess performance and guide decisions.
• Commercially aware, with the ability to navigate scope discussions and identify opportunities to add value.
• Calm, structured, and outcome-focused in complex or high-pressure situations.
  
  

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• Our employees and their families get free access to the Sonder app with 24/7 support.
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
• $1000 annual contribution as part of your development plan + 2 days of study leave
• Employee Share Option Plan (ESOP) – share in Sonder’s success.
• Salary Packaging and novated leasing .
• ​​Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Dog-friendly office in our Sydney HQ
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Sonder is for Everyone

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and Working With Children Check.

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