At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

• 1,000,000+ members across multiple countries
• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About the role

Reporting directly to the Revenue Operations Manager, you’ll play a critical role in enabling our Sales, Marketing, and Customer Success teams to perform at their best. Through insightful analysis and smart reporting, you'll help inform decisions that boost efficiency, conversion, and retention. From building dashboards to uncovering growth opportunities, you’ll turn data into action

What you’ll be doing

• Design, build, and maintain dashboards and reports to monitor key performance indicators across the sales funnel, marketing activities, and customer success.
• Conduct regular analysis of lead generation, pipeline performance, customer retention risks, and marketing channel effectiveness.
• Collaborate with cross-functional teams to evaluate campaign performance and lead quarterly analytical reviews to shape future planning.
• Drive improvements in sales and marketing processes through forecasting, lead scoring models, and conversion analysis.
• Support CRM operations including territory management, sales competitions, documentation, and system hygiene.
• Gather and share market and competitor intelligence to inform strategy and business planning.
• Support  testing and experimentation to enhance campaign performance, onboarding, and activation initiatives.

Who are we looking for?

The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

• 2–4 years’ experience in Sales Ops, Marketing Ops, Business or Data Analysis, ideally in a fast-paced or SaaS environment
• Experience with CRM systems (e.g., Salesforce, HubSpot), data analysis tools (Excel, Google sheet, Tableau, SQL, Snowflake).
• Strong analytical mindset with the ability to translate data into actionable insights and recommendations.
• Highly organised with strong attention to detail and a drive for continuous improvement.
• Excellent communication skills and a collaborative, team-oriented approach.
• Comfortable working in a dynamic environment with shifting priorities and a healthy dose of ambiguity.

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
• $1000 annual contribution as part of your development plan + 2 days of study leave
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success. 
• Salary Packaging and novated leasing 
• ​​Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Free coffee on Tuesdays and catered lunch on Thursdays.
• Team social fund to connect with your team, plus monthly company wide social events. 
• Dog-friendly office. 
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Sonder is committed to creating an inclusive and diverse workplace for everyone. We offer equal opportunities to all, regardless of race, gender, age, disability, political beliefs, sexual orientation, or any protected status. All qualified applicants are encouraged to apply and join us in fostering a respectful and empowering environment.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC