Senior Delivery Manager - Tyro - Job details

Senior Delivery Manager at Tyro

Tyro Health, Full-time, Melbourne, VIC melbourne full-time

Description

Posted 22 days ago

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

Take a look here what it's like to work at Tyro.

About Tyro Health

Tyro Health is on a mission to create a better healthcare system. We’re passionate about making payments and claiming easier for practitioners, insurers, software vendors and the Australians they support.

We design our solutions around the way service providers work, whether that’s from a busy practice, a patient’s home or even online – making it easy to get paid, fast.

We are committed to connecting these stakeholders to drive more efficient communication, seamless financial transactions, and greater transparency in Australian healthcare. This is the crucial role our team play in building a better health system for all Australians.

Tyro Health is seeking an experienced and highly motivated Delivery Manager to lead a team responsible for successful, on-time delivery of our digital health experiences. You'll champion our engineering best practices and streamline processes to ensure scalable, high-quality technology outcomes. Whilst based in Melbourne, you will report to the Chief Security Officer.

What you'll do

Core Project Management & Delivery Planning

Champion the successful delivery of strategic technology projects through their entire lifecycle, from kickoff through seamless handover to ongoing support operations.

Proactively manage stakeholder expectations (both internal and external), ensuring clear communication of project scope, timelines, and progress toward goals.

Collaborate closely with customers, suppliers, and cross-functional teams to drive alignment in project objectives and identify potential roadblocks.

Own project management systems (e.g., Trello, Jira, Monday) for tracking engineering team health, providing insights and visibility to leadership.

Oversee change management activities for project handovers, including driving process updates, developing training programs, and coordinating support documentation.

Craft and maintain all vital project documentation (scope, requirements, risks, issues, status reports, etc.).

Coordinate and plan health-related engineering initiatives spanning site reliability and security disciplines.

Facilitate regular work estimation and prioritisation sessions to optimise resource allocation and efficiency.

Actively participate in technical and product solution design sessions, contributing practical delivery insights.

Assign fortnightly work assignments based on capacity and priority considerations.

People Leadership

Directly lead a team of 6, including 5 engineers and 1 Business Analyst, providing mentorship, coaching, and professional development opportunities.

Empower your team and ensure a clear a path to make it easier for them to develop a product that customers will love

Coach and mentor your team to better versions of themselves

Project Delivery

Provide coordination and support for pre-release end-to-end solution testing and quality assurance processes.

Oversee Hypercare support once solutions are live, ensuring swift resolution and a positive customer experience.

Relentlessly evaluate and improve engineering ways of working, incorporating team feedback to optimise the team's performance and scalability.

What you'll bring

5+ years of proven project management experience in a software development environment.

Bachelor's degree in Computer Science, Engineering, or a related field or equivalent work experience.

Demonstrated experience leading agile development teams, preferably in a SaaS setting.

Strong leadership skills with a track record of fostering high-performing and collaborative teams.

Exceptional communication and stakeholder management capabilities, both with technical and non-technical personnel.

Excellent problem-solving and conflict management skills.

Proficient with project management tools (e.g., Trello, Jira, Monday).

Culture and Perks
We offer some amazing employee benefits such as learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, long service leave program, novated leasing, and a Short Term Incentive Program to name a few.

You will work autonomously, and will be trusted to make your own decisions and prioritise effectively. You will report to a manager, and support will always be there if you need it, but we don’t micro-manage.

This role is full time, but flexible to meet your needs. You’ll be provided with a laptop and all the tools and support you need to succeed.

Who we are
Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 600 staff, $34 billion in transactions in FY22, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses. Find out how you can be a part of the Tyro journey today.

Privacy and Submitting your Application
By proceeding to submit your application, you acknowledge that you have read and understood Tyro’s Privacy Policy (www.tyro.com/privacy-policy/) and Privacy Statement & Consent for Job Applicants (www.tyro.com/privacy-statement-job-applicants/) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.

Tyro does not accept unsolicited agency CV’s. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.