Customer Success Specialist at Hipages

Sales, Sydney sydney sales support
Description
Posted 25 days ago

About the role:

Welcome and onboard our new customers onto the platform, and engage tradies by conducting nurturing conversations.

Benefits:

  • Uncapped commission, benefits and perks, plus equity via our Employee Share Program
  • HI-Achiever Club recognises and rewards high performance with awesome incentives and prizes
  • Work for a market leader in the industry as part of a high-performing team 
  • Birthday, anniversary and volunteer leave

How you will add value:

  • Fully onboard our SMB customers who have just joined our platform through inbound/outbound calls, following a checklist to ensure they are set up for success
  • Engage & nurture customers via different types of campaigns/strategies
  • Manage, track and measure the performance of tradies campaigns
  • Educate tradies on best practices for ROI 
  • Provide recommendations to ensure tradies are set 

About you:

  • Experience in a phone-based role making inbound/outbound calls, preferably in a sales environment
  • Solution-based selling experience is desired but not essential
  • Proven results against sales or similar KPIs
  • Loves working in a dynamic, fast-paced environment

About the company:

We are an Australian-owned, ASX-listed tech company and the leading online tradie marketplace in Australia. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, hipages Group operates via three technology-enabled platforms; hipages, Tradiecore, and Builderscrack (NZ) with over 300 team members across Australia, China, Philippines and New Zealand. 

Take a look inside our home:

Ranked Top #3 in Best Places to Work in Australia for the past three years, we offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment:

  • Close-knit diverse family of bright, respectful, collaborative members who love to solve problems and jump on new opportunities
  • Strengths based organisation with in house coaching to help you leverage what makes you special
  • Holistic wellbeing focus with EAP access, meditation room, daily bottomless continental breakfast, fresh fruit and snacks and diversity initiatives and celebrations
  • Inspiring office and location - based in the heart of Sydney CBD, only a few steps from Town Hall Station, with multiple indoor and outdoor collaboration and social areas
  • Social connection focus: Friday socials, 2x big company parties per year and regular and fun teaming activities - we work hard but play hard too!

We value Diversity:

Innovation & Collaboration are core values at hipages, and are impossible to cultivate without a diverse and inclusive team. We don't expect you to be an expert in all areas, we’re more interested in who you are as a person, a team member and a leader.

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role we encourage you to apply, we would LOVE to hear from you! 

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

#LI-Onsite