Home Loan Service and Retention Specialist at Athena

Full-Time, Loan Rangers, Sydney, New South Wales sydney full-time
Posted 1 years ago

Meet Athena, the Home Loan Wrecker   

We launched early 2019 to change home loans for good. Athena has quickly shown Australia what you can do with healthy ambition, a conscience and a kick-ass team.  We are not a bunch of bankers, we’re financial freedom fighters who give a buck about our customer. We’re here to lighten the loan for Australian’s and reduce their mortgage life sentence. You in?


The Role 

  • Connect with future and existing Athena customers by phone, SMS and email
  • Build and maintain strong relationships with customers
  • Retain customers by articulating the value of Athena’s products
  • Provide exceptional levels of service,
  • Be the voice of customers internally and champion ideas to make the product and processes even better


Who are we looking for?       

  • You have a good understanding of home loans
  • You can educate customers on our values and service
  • You have experience working in a retention or collections team
  • You enjoy developing new strategies for retaining customers
  • You get energy from helping customers and saving them a bucketload
  • You are driven and self-motivated to exceed targets and strive for excellence
  • You are professional, organised and able to work autonomously
  • You have excellent written, oral and interpersonal communication skills
  • You enjoy moving at speed and getting shit done
  • You are proactive, you’re on it, you’re tenacious
  • You bring positivity, energy, flexibility and you adore change
  • You are available on weekdays from 9am-5pm


Benefits & Perks 

  • Competitive salary
  • Flexible and casual working environment
  • Ability to work from home
  • Loads of support and training
  • Fantastic team culture with monthly events


At Athena we are committed to a workplace that embraces diversity, equality, and inclusion. Athenians are free to let their own brand of freak fly.


Please be sure to add [email protected] to your contact list to ensure delivery of all correspondence from us.