TM1 Specialist at THE ICONIC

Commercial, Australia
Posted 27 days ago

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations. 

Working at THE ICONIC means joining a diverse and dynamic community of over 1,000 people working towards our purpose “create a better way for people to shop”. This diversity is at the heart of everything we do and gives real meaning in creating a positive impact in the world, from our ethical sourcing and sustainability strategies to our community engagement and diversity.

Scalable solutions, exciting challenges, and a direct impact on more than 5 million customers. This is an exciting time to join THE ICONIC.

TM1/IBM Planning Analytics is heavily used by our Commercial Planning team for all sales, stock, and intake forecasting.  As a TM1 Specialist at THE ICONIC, you’ll be working as part of this team, providing critical ongoing day-to-day support for common tasks, as well as bringing extensive tool knowledge and best practices.

Supported by an internal team of TM1 Super Users, as well as Product and external Engineering resource, you will be the TM1 ‘go-to’ person for all queries and tool development requirements, promptly troubleshooting issues as they arise, and owning all training and tool documentation.

You will liaise with internal Product teams and external Engineering teams to brief in new tool requirements, ensuring that work completed is fit for purpose, and the team has been sufficiently trained on the new features.

What you’ll do

  • Support the immediate Commercial Planning team with day-to-day troubleshooting queries, following due process to ensure swift issue resolution
  • Work with stakeholders, internal product teams and external engineering teams on tool enhancement requirements, overseeing UAT and training as required
  • Provide feedback on tool use and set-up to ensure conformity to TM1 best practices
  • Champion internal processes regarding issue resolution and support
  • Work closely with Product and external Engineering teams to ensure deployments and solutions are fit for purpose, and follow THE ICONIC standards
  • Review automation capabilities and provide recommendations on how the tool can be more efficiently used
  • Keep all documentation and training material up to date, and ensure new user onboarding is conducted on a regular basis
  • Perform all TM1 administration tasks as requested by the team, including licence rotation, access requests and config changes
  • Identify process improvement opportunities to drive innovation

What we are looking for

  • 3+ years experience in a similar TM1 role
  • Experience in the building and administration of TM1 models, cubes, views, dimensions, complex rules and processes
  • Ability to own and run complex TM1 processes and procedures, such as terminal processes, hierarchy changes, copy scenarios and re-mapping of data
  • Experience working in a support capacity, confident in ability to troubleshoot issues, perform root cause analysis, and manage support incidents, whilst following process
  • Ownership of UAT testing in the development environment, and all training and associated documentation required for production release
  • Relevant corporate finance experience exhibiting knowledge of financial planning, budgeting and forecasting functions and related processes
  • Confident in working with business stakeholders
  • Strong verbal and written communication skills that will allow you to express complex TM1 concepts in a simple non-technical manner
  • Experience with Agile methodologies

Ways to stand out from the crowd

  • Retail commercial knowledge in planning and forecasting (highly desirable)
  • Advanced knowledge and expertise with SQL, OLAP, and data warehousing concepts
  • Relevant Cognos and/or Python experience for data pipeline build and maintenance to and from TM1
  • Experience in working with large and complex datasets
  • Stakeholder management experience


From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:

  • Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you
  • The learning  collective. Get your knowledge fix with our learning days & hackathons.
  • Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year 
  • Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
  • Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
  • Wellbeing. Access to our discounted gym memberships and wellbeing programs
  • People  first. Access to our Employee Assistance Program for you and your family
  • Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
  • Furry friend. We are a dog friendly office for anyone who wants to bring their fur friend to work.
  • Refer a friend. Enjoy a $4,000 referral reward for successfully referring someone to THE ICONIC!

Additional Information

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: [email protected]