Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans through smart technology and outstanding customer service. Our proprietary technology delivers award-winning automotive, renewable energy and personal loans to help creditworthy borrowers bring their big ideas to life.

We are a dynamic and innovative business that is growing strongly. By continuing to deliver better customer value and experience we are taking market share from incumbent players in the personal lending, renewable energy and automotive finance markets.

We are a fast moving and ambitious organisation that seeks to bring in smart and capable people who can take ownership of their role to help the business continue to grow and thrive. We have approximately 200 people based in Australia and are a small enough organisation that everyone can make a difference but we have very big ambitions that our passionate team are working to deliver.

Plenti is a founder led organisation and is now listed on the ASX with annual revenue of >$150 million. We are on a mission to be Australia’s best lender!

What's the role?

As a Senior Operations Analyst, you will be instrumental in optimising and scaling processes across our Operations and Sales functions. This role goes beyond driving efficiency – it also involves strategic planning, high-level stakeholder engagement, and an analytical approach to deliver best-in-class, scalable customer and partner experiences. With a focus on continuous improvement and process automation, you’ll work closely with product and engineering teams to deliver solutions to the broader business. This role is ideally suited for a proactive leader-in-the-making who combines analytical expertise, technical skills, and a strategic mindset.

Key Responsibilities:

• Process optimisation & improvement: Identify, design, and implement enhancements to existing processes, and introduce scalable, efficient workflows across the customer journey to support growth.

• Strategic process development: designing and implementing new processes across our customer lifecycle that will scale alongside our growth. 

• Stakeholder collaboration & facilitation: lead workshops and discovery sessions to gather and refine requirements, offering insights that balance business priorities and cost-benefit considerations.

• Issue resolution: act as a key problem solver for operational issues, incidents, and bottlenecks, providing rapid and effective resolution to minimise business disruption.

• Automation & product integration: Work with product and engineering teams to integrate operational needs into product development, focusing on automation to streamline workflows within the Zoho ecosystem and other CRM and low/no-code tools.

Skills & Experience Required:

• 5+ years of experience in operations, business analysis, or product roles within a high-performance, data-centric environment, ideally with a strong background in CRM systems (e.g., Zoho, Salesforce, HubSpot).

• Advanced quantitative and analytical skills with proven ability to distill data insights into actionable recommendations and sound decision-making.

• Strong technical acumen with familiarity with relational databases, including data structures, key constraints, and cardinality, with the ability to convert complex requirements into operationalized steps.

• Experience with Zoho and complementary low/no-code automation platforms such as Zapier, Mulesoft, Workato, Amazon Connect, Twilio, or Databricks.

• Strategic thinker with executive excellence with skills in managing multiple projects with autonomy, demonstrating a strong sense of accountability and initiative.

• Extensive experience in documenting and optimising processes for clarity and scalability.

• Strong communication skills to build rapport across departments, with the confidence to facilitate senior-level discussions and influence business direction.

• Creative problem solver with a deep understanding of customer experience principles, capable of offering solutions that elevate user experience.

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and rewards.

If being in a dynamic industry as part of a market-leading fintech sounds like you, then come help us positively reshape Australia’s financial eco-system. Our start-up culture fosters innovation, entrepreneurship, leadership and your career progression. We have a purpose our people believe in, and genuine values that come from deep within our business