At Sonder, we help organisations improve the health, safety and wellbeing of their people, empowering them to be at their best. Our mobile app provides immediate, 24/7 support to our members from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives our customers the insights they need to act on tomorrow’s wellbeing challenges today.

Founded in 2017, Sonder has rapidly expanded with operations in Australia, New Zealand, and the UK. After a highly successful Series B capital raise in August 2022, we are scaling globally to make a positive impact on our customers and their people. Our approach is both technology-driven and human centred aiming to transform workplace wellbeing with accessible, preventive care.

• 900,000+ eligible members across multiple countries
• 200 + team members, as well as an on-the-ground responder network 
• Partnerships with major corporations, education providers, and government agencies 

Join Sonder’s mission to deliver timely and effective global support, and contribute to empowering people to be at their best.

About the role

As a Data Analyst at Sonder, you’ll transform data into actionable insights that drive decision-making. You will work closely with stakeholders across all business areas—including customer success, product, marketing, and operations—to define problems and identify how analytics can support solutions.

Collaborating with the Data & Analytics team, you'll gather, transform, and analyse data to deliver insights that help shape business strategies. This is an exciting opportunity for someone passionate about the full analytics process, from defining requirements to creating data models and analytics solutions. You’ll also play a key role in shaping our global vision to become leaders in wellbeing insights, while honing skills in technical analysis, innovation, and behavioural economics.

What you’ll be doing

• Working with internal and external stakeholders to understand and define root problems to solve.
• Identifying patterns and trends in data, using analytics methodologies to uncover insights and convert them into actionable recommendations.
• Reporting findings to business teams through formal presentations (e.g., to external stakeholders) or informal knowledge sharing with internal teams.
• Identifying relevant data sources, performing data exploration (collection, interpretation, and cleaning), and collaborating with other teams to bring new data into the warehouse.
• Thinking strategically to build scalable analytics solutions that can be reused when relevant.
• Organising and analysing data to answer specific business questions.
• Recommending and advising on experiments to improve knowledge and testing methods from an analytics perspective.
• Helping to uplift our analytics capability by defining new data collection and analysis processes.

Who are we looking for?

The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

• Bachelor’s degree in Mathematics, Statistics, Economics, Actuarial Studies, or a related field.
• 3+ years of experience as a Data Analyst.
• 3+ years of experience with databases (e.g., Oracle, Snowflake, SQL Server), including designing data models and querying datasets. Experience with dbt is a plus.
• 3+ years of experience with data visualisation tools (e.g., Tableau, Power BI).
• Strong SQL skills and experience using statistical tools (e.g., R, Python) to interpret data.
• Proven experience working with large, structured, and semi-structured datasets.
• Ability to derive actionable insights from data and communicate them effectively to stakeholders.
• Familiarity with selecting and applying appropriate analytical methodologies.
• Experience in data exploration, interpretation, and synthesis of analysis results.
• Experience working in agile environments is a plus.
• Knowledge of or experience with quantitative research data or methodologies is an advantage.
• Strong problem-solving skills with the ability to break down complex issues into manageable tasks.
• A natural curiosity with a passion for understanding business problems and the needs of stakeholders.

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
• $1000 annual contribution as part of your development plan + 2 days of study leave
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success. 
• Salary packaging novated leasing.
• ​​Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Free coffee on Tuesdays and catered lunch on Thursdays.
• Team social fund to connect with your team, plus monthly company wide social events. 
• Dog-friendly office. 
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Sonder is committed to creating an inclusive and diverse workplace for everyone. We offer equal opportunities to all, regardless of race, gender, age, disability, political beliefs, sexual orientation, or any protected status. All qualified applicants are encouraged to apply and join us in fostering a respectful and empowering environment.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC

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