Customer Success Associate at HungryHungry

Customer Care, Brisbane, Melbourne & Sydney melbourne sydney brisbane support
Posted a month ago

Let’s talk about the role:

Our Customer Experience team is growing and we’re looking for an exuberant Customer Success Associate in Melbourne, Sydney and Brisbane to grow our ever evolving team! You’ll be tasked with carrying out the rewarding mission of supporting and building strong relationships with our venues. We’re looking for someone who gets excited over the prospect of helping our merchants meet and exceed their revenue and growth goals through our platform. 

A superstar with a background in hospitality or venue management is a huge plus. You’re keen to be their hero before, during and after launch and you’re always ready and willing to get the job done. You understand that nurturing our venue’s confidence and comfortability with embracing tech within hospo is a win-win. You have the magic touch for relationship-building and training with venue owners, managers and wait staff.

If you worked with us in the last month, here’s what you would have been involved in:

  • Supported onboarding of our new venue partners with on-site launch activities for smooth adoption of our product 
  • Strengthened your relationships with key stakeholders of venues in your portfolio, becoming their trusted advisory partner, helping them navigate technical issues and provide them with value filled insights through the utilisation of our product
  • Personally helped businesses pivot to maximise their trade 

Enough About Us, What About You?

You feel Comfortable and confident thrown into any environment. While you are super into the tech space - you also thrive in people-facing environments, and nothing makes you happier than strengthening and building relationships

  • A natural problem-solver – you love to face issues head on!
  • You love hospitality. Your passion for this industry is unbounding and you want nothing more than for it to succeed.
  • An aura of patience and reliability to every situation you’re in. You know that ensuring our venues are set up for success can take a bit of time and effort - but you’re always willing to give 100% no matter what

A Bit About HungryHungry

We’re a forkin’ awesome group of foodies just trying to make the food and bev industry a better place! We are HungryHungry, Join the food revolution!  

HungryHungry provides an easy-to-use and engaging digital platform for hospitality venues to present to their consumers, creating contactless real-time menus and ordering capabilities for all service fulfilments, including pick-up, delivery, collect at counter and order at table.

Bottom line: Our employees matter to us. Every minute you spend with us, you’re growing, learning and becoming the best version of yourself! And we LOVE to see it! 

The Nitty Gritty

We just need your recent CV. Show us what sets YOU apart from the crowd.

You’re welcome to apply directly through whatever job board you’ve found us on. Alternatively, you can also directly apply via email.