At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

• 1,000,000+ members across multiple countries
• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About the role

As a Social Worker, you’ll provide vital support to members through three 55-minute direct sessions each day, offering counseling, guidance, and advocacy to help them navigate services, develop treatment plans, and access essential resources. You'll also work closely with families, communities, and employers to foster meaningful support networks.

You will  support the Senior Social Worker with child protection reviews, and onsite mental health and social escalation support. You’ll collaborate with the Mental Health & Wellbeing, SSC, and Nursing teams to ensure professional and ethical standards are met while maintaining compliance with regulations and treatment plans.

Finally, you will also play an important  role in our SSC, handling mental health and social work escalations. This will include scheduled weekly shifts during core business hours, Monday to Friday.

What you’ll be doing

• Deliver social work services within Sonder’s stepped care model, offering guidance and intervention at the second level of support.
• Perform psychosocial assessments to identify member needs, barriers to care, and appropriate support pathways.
• Create tailored plans with service referrals and actionable steps to help members access necessary support.
• Proactively link individuals to relevant community services, government agencies, and charitable organizations.
• Work closely with internal and external providers to implement effective management plans for members.
• Serve as a key escalation point for mental health and social issues, offering immediate support and intervention for complex cases.
• Maintain professional integrity by adhering to regulations, ethical guidelines, and treatment plans.
• Participate in clinical supervision, training, case reviews, and quality assurance initiatives to enhance service delivery.

Who are we looking for?

The ideal candidate is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

• A minimum Bachelor's degree from Australia or New Zealand in Social Worker or equivalent is essential 
• Valid registration of Social Work in Australia (AASW) and New Zealand (NZSWRB) 
• Relevant experience in Social Work and/or similar case management roles.
• Prior experience working across a variety of mental health issues, age groups and cultural backgrounds.
• Ability to complete psychosocial assessments and to formulate and implement appropriate management plans

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
• $1000 annual contribution as part of your development plan + 2 days of study leave
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success. 
• Salary packaging novated leasing.
• ​​Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Free coffee on Tuesdays and catered lunch on Thursdays.
• Team social fund to connect with your team, plus monthly company wide social events. 
• Dog-friendly office. 
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Sonder is committed to creating an inclusive and diverse workplace for everyone. We offer equal opportunities to all, regardless of race, gender, age, disability, political beliefs, sexual orientation, or any protected status. All qualified applicants are encouraged to apply and join us in fostering a respectful and empowering environment.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC