At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

• 1,000,000+ members across multiple countries
• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About the role

As a Senior Social Worker at Sonder, you will play a vital role in supporting members and ensuring the delivery of high-quality care. You will conduct direct member sessions, provide counselling and case management, and advocate for members to access essential services. Additionally, you will offer training and mentorship to internal teams, manage complex case escalations, and contribute to quality assurance processes, all while adhering to professional and ethical standards.

What you’ll be doing

• Conduct two 55-minute direct member sessions per day, offering counselling, information, and referrals to external services.
• Develop and implement individualised management and treatment plans for members.
• Advocate on behalf of members to ensure they receive necessary care and services.
• Provide guidance and training to member support teams on domestic violence, child protection, and mandatory reporting guidelines.
• Participate in multidisciplinary team meetings to collaborate on care plans and case management.
• Manage escalations from member support teams, reviewing complex cases and providing expert social work input.
• Assist in quality assurance processes for the Level 2  team to ensure consistent service delivery.
• Support Social Work placements and provide mentorship to team members.

Who are we looking for?

The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

• Tertiary qualification in Social Work and eligibility for membership with the Australian Association of Social Workers (AASW).
• A minimum of 3 years of postgraduate experience in social work and/or case management.
• Strong clinical expertise in mental health, including risk assessment and crisis intervention.
• Proven ability to complete psychosocial assessments and implement effective management plans.
• Prior experience working across a variety of mental health issues, age groups and cultural backgrounds.
• Excellent communication, interpersonal, and time management skills.
• Resilience, adaptability, and a commitment to continuous improvement

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
• $1000 annual contribution as part of your development plan + 2 days of study leave
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success. 
• Salary packaging novated leasing.
• ​​Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Free coffee on Tuesdays and catered lunch on Thursdays.
• Team social fund to connect with your team, plus monthly company wide social events. 
• Dog-friendly office. 
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Sonder is committed to creating an inclusive and diverse workplace for everyone. We offer equal opportunities to all, regardless of race, gender, age, disability, political beliefs, sexual orientation, or any protected status. All qualified applicants are encouraged to apply and join us in fostering a respectful and empowering environment.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC