Understand customer opinions, improve customer satisfaction

Kapiche are on a mission to help organisations understand and empathize with their customers at scale using our unique software. Our software solution allows users to understand large volumes of text data from survey feedback, including NPS, CSAT and product reviews, via machine learning. We specialise in taking the data from open-ended unstructured questions along with data from traditional close-ended structured question to give deep insights, giving organisations a high degree of visibility to make strategic decisions to increase customer loyalty, growth and revenue. Kapiche uses a unique Topic Modelling mechanism that allows users to build a clear picture of crucial themes in unstructured data. Whilst competitor software relies on dictionaries or thesauri to do this, Kapiche software is built on an unsupervised machine learning algorithm that achieves the same outcome in much less time and without the biases of human built dictionaries.Essentially producing an understanding of nuanced human language as used by everyday people.


Main Sequence Ventures


Transition Level Investments


Working Theory Angels


River City Labs Accelerator

2018 (Brisbane)


Taken on 2019-08
Blog Posts
31st October, 2023
How to raise the profile of your insights team and create more value to your business

Insights teams are facing unprecedented demand from their organizations but often get bogged down in...

6th September, 2023
5 essential questions to ask before purchasing a feedback analytics tool

Deciding to invest in a new tool can feel daunting. To choose the best solution for your business, a...

22nd August, 2023
Using customer insights to find and solve customer pain points

Are you guilty of bumping into furniture repeatedly? You're not the only one. Customers face similar...

1st August, 2023
The definitive guide to text analytics for CX

Text analytics software has developed significantly over the past 5 years. When incorporated with a ...

18th July, 2023
How to break down data silos and boost your VoC program

Struggling to make sense of business data and piece together a single view of your customer? It’s li...

20th June, 2023
Introducing the CX Onion: How customer insights flow (or don’t flow) through an organization

Why is it so hard to transform customer feedback into meaningful insights that shape the future of y...

6th March, 2023
4 major problems in CX today (and some solutions)

Our guest writer Jason Jacobson from Sekisui House USA has a message for the CX industry: We've lost...

1st February, 2023
How to drive business results with your Customer Experience dashboard

There’s a massive opportunity to improve customer experience and influence key business metrics by i...

24th January, 2023
4 ways to improve your Net Promoter Score (NPS)

Looking for ways to get higher Net Promotor Score? It's not easy, but there are clear ways to work t...

14th January, 2023
Unlocking Value from Customer Feedback Analysis

What's customer feedback analysis? How can you unlock value from it? And how should you use it to dr...

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