Sonder is an active care technology company that helps organisations improve the wellbeing of their people so they perform at their best. Our mobile app provides immediate, 24/7 support from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives leaders the insights they need to act on tomorrow’s wellbeing challenges today. 

We completed a highly successful Series B capital raise in August 2022.  With operations in Australia, New Zealand and the UK, we are at an exciting time of growth and we invite you to join us on our mission to help organisations around the world create a culture of Active Care.

• 800,000+ eligible members across multiple countries
• 300 + team members, as well as an on-the-ground responder network 
• Trusted by major corporations, education providers, and government agencies

Join Sonder’s innovative movement to provide global support through the right care at the right time and know you are contributing to empowering people to be at their best.

About the role

As a Data Analytics Lead at Sonder, you'll split your time between hands-on data analysis and leading a team of 1-2 analysts. You'll transform complex data into actionable insights and collaborate with stakeholders across various business areas—including customer success, product, and marketing—to define and address key challenges.

In partnership with the Head of Insights & Analytics, you’ll help refine our data transformation strategy, converting it into actionable projects for your team. You’ll also provide regular coaching and mentorship to uplift our analytics capabilities. This role is a unique opportunity to shape our insights data layer, drive our analytics roadmap, and contribute to our vision of becoming global experts in wellbeing insights.

What you’ll be doing

• Collaborate with internal and external stakeholders to understand and define key problems.
• Scope analytics projects and outline the benefits for each initiative.
• Define and implement business logic in the data warehouse, working with data engineers.
• Choose the best analytics methods and formats (e.g., insights, reports, dashboards) for each project.
• Identify patterns and trends in data, applying statistical methods to generate actionable recommendations.
• Report findings to business members through formal presentations or informal updates.
• Develop reusable analytics solutions and think strategically about future needs.
• Coach and support other analysts, providing guidance on priorities and business context.
• Enhance our analytics capabilities by upskilling team members and introducing innovative techniques.
• Organise and analyse data to address specific questions and needs.
• Explore and clean data, identifying relevant sources and ensuring data quality.

Who are we looking for?

The ideal candidate is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

• Bachelor degree in Mathematics/Statistics/Economics/Actuarial Studies
• 5+ Years of experience as a data or insights analyst
• 5+ Years of experience in databases (Oracle/Snowflake/SQLServer etc), both designing and creating data models, and querying existing datasets. Experience with dbt is an advantage
• 3+ Years of experience working with visualisation tools (Tableau, Power BI, etc)
• 2+ Years of experience leading people or 1+ years of experience coaching other analysts
• Strong technical skills (e.g. SQL, Python, R)
• Proven ability to derive, communicate, and act on actionable insights from data using various methodologies.
• Skilled in exploring and synthesising large datasets, and breaking down complex problems into manageable tasks.
• Proficient in converting data into recommendations, preparing detailed reports, and adhering to data best practices.
• Experienced in coaching analysts, guiding them to independent problem-solving, and fostering a strong analytical mindset.
• Natural curiosity and eagerness to understand business, member needs, and stakeholder challenges.

Why join Sonder?

You will work with a collaborative, vibrant and passionate team of experienced professionals, inside and outside of the Insights & Analytics Team and as we continue to grow, there will be plenty of development opportunities.

• Hybrid working environment + modern office facilities
• Learning fund - annual contribution + 2 days of study leave to support your personal development
• Paid parental leave with an attractive return to work policy (e.g. Return to work at 80% for the first 3 months at full pay!)
• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success 
• Induction and onboarding designed to make you succeed in your new role
• Salary packaging and novated leasing 
• Wellbeing support to invest in your own wellbeing
• Free coffee Tuesdays and catered lunch on Thursdays
• Team social fund to connect with your team, plus company wide social events 
• Dog-friendly office 
• Volunteer leave - 2 days per year to participate in meaningful causes and contribute back to the community

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC 

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