Sonder is an active care technology company that helps organisations improve the wellbeing of their people so they perform at their best. Our mobile app provides immediate, 24/7 support from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives leaders the insights they need to act on tomorrow’s wellbeing challenges today. 

We completed a highly successful Series B capital raise in August 2022.  With operations in Australia, New Zealand and the UK, we are at an exciting time of growth and we invite you to join us on our mission to help organisations around the world create a culture of Active Care.

• 800,000+ eligible members across multiple countries
• 300 + team members, as well as an on-the-ground responder network 
• Trusted by major corporations, education providers, and government agencies

Join Sonder’s innovative movement to provide global support through the right care at the right time and know you are contributing to empowering people to be at their best.

About the role

As the Sales Operations Analyst, you will play a crucial role in aligning sales and marketing operations throughout the entire sales cycle, driving growth through improved operational efficiency. You will be responsible for providing data analysis and reporting to identify trends, performance metrics, and revenue growth opportunities across the Sales and Marketing teams.

In addition, you will oversee the management of our Go-to-Market systems, including CRM and other sales and marketing tools. Ensuring these systems are fully integrated, optimised, you will also provide ongoing training and support to users to maximise their effectiveness.

What you’ll be doing

• Track and report on key KPIs across sales and marketing to support business operations.
• Use tools like Google Suite, HubSpot, and Looker Studio for daily analysis and reporting.
• Analyse marketing channels (e.g., SEO, paid search, social) to guide sales campaigns and growth strategies.
• Manage CRM systems, ensuring data accuracy, and drive utilisation of sales/marketing tools.
• Identify opportunities to improve sales and marketing conversion rates and shorten sales cycles.
• Lead CRM data maintenance, automation initiatives, and process efficiencies.
• Conduct market analysis and provide insights to refine Ideal Customer Profiles (ICPs) and buyer personas.

Who are we looking for?

The ideal candidate is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

• Bachelor’s degree in Business, Marketing, Data Analytics, Finance, or related fields.
• 1-3 years of experience in sales/marketing operations, business analysis, or data analytics.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and data analysis tools.
• Strong attention to detail in data analysis and reporting.
• Highly organised with a proven ability to manage data, processes, and records efficiently.
• Excellent verbal and written communication skills, with the ability to present insights clearly and collaborate across teams.
• Adaptable and eager to learn new tools and techniques in dynamic, fast-paced environments.

Why join Sonder?

You will work with a collaborative, vibrant and passionate team of experienced professionals, inside and outside of the Sales & Marketing Team and as we continue to grow, there will be plenty of development opportunities.

• Hybrid working environment + modern office facilities
• Learning fund - annual contribution + 2 days of study leave to support your personal development
• Paid parental leave with an attractive return to work policy (e.g. Return to work at 80% for the first 3 months at full pay!)
• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success 
• Induction and onboarding designed to make you succeed in your new role
• Salary packaging and novated leasing 
• Wellbeing support to invest in your own wellbeing
• Free coffee Tuesdays and catered lunch on Thursdays
• Team social fund to connect with your team, plus company wide social events 
• Dog-friendly office 
• Volunteer leave - 2 days per year to participate in meaningful causes and contribute back to the community

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC

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