Sonder is an active care technology company that helps organisations improve the wellbeing of their people so they perform at their best. Our mobile app provides immediate, 24/7 support from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives leaders the insights they need to act on tomorrow’s wellbeing challenges today. 

We completed a highly successful Series B capital raise in August 2022.  With operations in Australia, New Zealand and the UK, we are at an exciting time of growth and we invite you to join us on our mission to help organisations around the world create a culture of Active Care.

• 800,000+ eligible members across multiple countries
• 300 + team members, as well as an on-the-ground responder network 
• Trusted by major corporations, education providers, and government agencies

Join Sonder’s innovative movement to provide global support through the right care at the right time and know you are contributing to empowering people to be at their best.

About the role

As a Senior Data Analyst at Sonder, you’ll transform data into actionable insights that drive impactful decisions. Your core responsibility is to collect, analyse, and visualise data to develop models and solutions that support decision-makers. You will collaborate with stakeholders across various business areas—including customer success, product, design, marketing, and operations—to define their challenges and how analytics can address them.

Work closely with the data & analytics team to capture, transform, and analyse data, ensuring it meets the needs of our insights and reporting. You may encounter data that isn't readily available or formatted, and you’ll need to coordinate with teams like data engineering and backend engineering to integrate new data sources into our systems.

This position offers a unique opportunity to engage in the full analytics lifecycle—from shaping data capture to creating models and solutions. You’ll explore a range of skills, from technical data analysis to innovative design and behavioural economics, all while contributing to our vision of becoming global leaders in wellbeing insights. Your work will make a tangible impact on both our team and our end-users.

What you’ll be doing

• Collaborate with internal and external stakeholders to define and understand key problems.
• Scope analytics projects and outline the benefits and approach for each initiative.
• Determine the most suitable analytics solutions, including methodologies and desired outcomes (e.g., reports, dashboards).
• Analyse data sets to identify patterns and trends, applying statistical methods to generate actionable recommendations.
• Communicate findings to business members through formal presentations or informal updates.
• Explore and clean data, identifying relevant sources and working with teams to integrate new data into the warehouse.
• Build and maintain reusable analytics solutions, thinking strategically about future needs.
• Organise data into usable formats and analyse it to address specific questions.
• Recommend and design experiments to enhance knowledge and advise on testing methodologies.
• Support and mentor junior analysts in data analysis techniques, best practices, and tools.
• Contribute to improving our analytics capabilities by defining new data collection and analysis processes.

Who are we looking for?

The ideal candidate is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

• Bachelor’s degree in Mathematics, Statistics, Economics, or Actuarial Studies
• 5+ Years of experience as a Data Analyst.
• 4+ Years of experience in databases (Oracle/Snowflake/SQLServer etc), both designing and creating data models, and querying existing datasets. Experience with dbt is an advantage.
• 4+ Years of experience working with visualisation tools (Tableau, Power BI, etc)
• 4+ years of experience in designing and creating data models, and querying datasets. Experience with dbt is a plus
• Strong SQL skills and have demonstrable experience using statistical tools to interpret data (e.g. R or Python)
• Experience in developing data warehousing solutions and handling large structured and semi-structured datasets
• Ability to derive actionable insights and communicate them effectively through reports or presentations.
• Skilled in selecting and applying appropriate analytical methodologies.
• Experience with data exploration, interpretation, and synthesis.
• Understand the fundamentals of data models and performing ETL.
• Familiarity with agile environments and quantitative research methodologies is a plus.
• Strong problem-solving skills and the ability to convert complex data into actionable recommendations.
• Eager to learn about our business, members, and stakeholder challenges.

Why join Sonder?

You will work with a collaborative, vibrant and passionate team of experienced professionals, inside and outside of the Analytics & Insights Team and as we continue to grow, there will be plenty of development opportunities.

• Hybrid working environment + modern office facilities
• Learning fund - annual contribution + 2 days of study leave to support your personal development
• Paid parental leave with an attractive return to work policy (e.g. Return to work at 80% for the first 3 months at full pay!)
• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success 
• Induction and onboarding designed to make you succeed in your new role
• Salary packaging and novated leasing 
• Wellbeing support to invest in your own wellbeing
• Free coffee Tuesdays and catered lunch on Thursdays
• Team social fund to connect with your team, plus company wide social events 
• Dog-friendly office 
• Volunteer leave - 2 days per year to participate in meaningful causes and contribute back to the community

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC 

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