About Hometime: 

We make managing short-term rental properties easier. We eliminate the need for homeowners to self-manage their Airbnbs and we support local property management experts to work alongside us and handle everything on the ground. Our easy-to-use technology provides the infrastructure that the short-term rental market has always needed and it exists to deliver better results and transparency for everyone. We know where tech is needed and where humans are wanted - it’s what makes a great experience for guests.

We’ve built the future ecosystem of short-term rental property management in Australia and New Zealand and since we started seven years ago, we’ve generated more than $100m in bookings. We’re proud to have a strong relationship with Airbnb and we were their first official partner in Australia. We’re backed by some of Australia’s most prominent and respected venture capital firms. It’s an exciting time to join a growing team and lay the foundations of our future success.

About the role: The Channel Manager, a newly created role in Hometime’s Portfolio Performance Team, will own the strategic distribution, management and ongoing optimisation of Hometime’s properties across key booking platforms, including Hometime’s newly launched direct booking site. 

This is the job for you if you are excited to:

• Take ownership of a key part of the business, helping write the playbook for success 
• Connect the dots between short-term rental demand patterns, channel performance, and revenue optimisation 
• Project-manage seamlessly across a number of teams to get things done; and fast

What you’ll do:

• Overseeing the onboarding, distribution and optimisation of Hometime’s 1000+ properties across different booking channels (Airbnb, Booking.com, VRBO and direct)
• Building and maintaining key relationships across personnel from the different booking channels; working together to ensure best-in-class channel utilisation 
• Setting up systems and procedures to prevent and/or quickly detect any channel issues that could cause listings going offline 
• Playing a key role in fine-tuning how Hometime and its Hosting Partners can smoothly onboard, manage and optimise properties across all channels 
• Liaising with Hometime’s Product & Engineering Team to improve and launch new features on the Hometime Platform (PMS)
• Analysing booking trends, policy changes, and promotional opportunities to uncover strategic opportunities to inform marketing and pricing strategies to maximise revenue by channel, market and property 
• Collaborating with both internal teams and Hometime’s Hosting Partners on the ground to execute on identified opportunities  
• Directly supporting the Program Manager in managing day-to-day activities to achieve organisational goals
• Timely communication of channel performance and updates to relevant stakeholders 
• Responding to Hosting Partner queries and providing supplementary support as required

Tools you’ll be using: 

• Booking platforms: Airbnb, Booking.com, VRBO, Hometime direct booking site
• Channel Manager: Rentals United
• Hometime Platform - internal PMS
• BI tool: knowi
• Notion

Benefits:

• Fully flexible working arrangement, work from home entirely, from the office, or both, wherever you’re productive
• WeWork All Access card giving you access to coworking across Australia, on-site baristas and collaborative spaces
• Coffee allowance of $75 per month on your own Airwallex card to enjoy at your local cafe when you work
• Extra day of leave for your birthday to celebrate all things you with your friends and family
• Supportive paid parental leave policy including leave for secondary carers, adoption leave and special maternity leave
• Free time off between Christmas and New Year thanks to Hometime’s Holiday Week
• Quarterly events, both virtual and in person, to come together with your teammates